Refund Policy — Buy New Route
At Buy New Route, we strive to deliver every order with utmost care. If you face any issues with your order, our refund guidelines apply as follows:
1. Eligibility for Refunds
Refunds or replacements may be issued under the following circumstances:
- Missing or wrong items delivered.
- Food or goods damaged during transit.
- Order cancelled prior to merchant preparation confirmation.
2. Reporting Issues
- Issues must be reported to our customer support within 30 minutes of order delivery along with clear photo proof of damaged or incorrect items.
3. Refund Process
- Approved refunds will be credited back to your original payment method (or customer wallet) within 3 to 7 business days.
- Cash on Delivery (COD) refunds will be processed via direct UPI transfer or credited to your app wallet.